Services Team Leader

Services Team Leader
Role Summary

The Services Team Leader will act as the DECT Subject Matter Expert (SME) and global technical authority for operations, driving execution standards, operational excellence, and competency development across the organization.

This role combines deep technical expertise, field credibility, and leadership, with responsibility for supporting global operations, developing field personnel capability, and ensuring consistent delivery standards.

 

Key Responsibilities

• Act as the DECT expert and global SME for wireline and Sondex operations

• Provide technical leadership and guidance to field teams, Service Specialists, and operational leaders

• Support global operations on critical jobs, complex environments, or high-risk activities when required

• Lead and deliver operations training programs, including:

  • Service Specialists

  • Field Engineers / Operators

  • Crew competency development and certification support

• Drive standardization of best practices across regions:

  • Job execution

  • Equipment handling

  • Operational procedures

• Support continuous improvement initiatives, including:

  • Lessons learned

  • Failure analysis and feedback loops

  • Performance optimization

• Act as technical escalation point for complex operational challenges

• Work closely with:

  • Service Delivery teams

  • Maintenance and Equipment functions

  • Global product line and technical teams

Profile Requirements

• Strong experience in wireline Sondex tech with deep technical expertise
• Proven track record in leading field operations and mentoring crews
• Strong capability in training, coaching, and competency development
• Ability to operate in global, fast-paced, and demanding environments
• High level of credibility with field teams and leadership

To be successful in this role you will:

• Have a Diploma or Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or Mechatronics)

• Have experience in Field Operations 

• Demonstrate experience with Sondex tools and wireline service execution (preferred)

• Possess strong knowledge of wireline operations, deployment methods, and wellsite challenges

• Demonstrate experience in troubleshooting, job execution, and service quality delivery

• Have the ability to coordinate effectively with maintenance, equipment, and service delivery teams

• Exhibit strong understanding of customer requirements and service delivery expectations.

• Desired to have strong leadership and decision-making skills under pressure

• Preferred to have a high level of accountability and ownership mindset

• Having working knowledge of SAP or similar systems for equipment and job tracking (preferred).

• Should be willing to do international travel

The Baker Hughes internal title for this role is: Services Team leader - On Site Services