Digital Transformation Manager

To lead and execute the company’s digital transformation roadmap, starting with the successful implementation of ERP systems and expanding to broader digital projects. This role will ensure that technology-driven initiatives increase operational efficiency, reduce risks, improve decision-making, and create market differentiation for HIG in Iraq.

Requirements

1. ERP Implementation & Optimization

• Lead and manage the end-to-end ERP implementation project.

• Coordinate with business units, IT teams, and external vendors to ensure the ERP system aligns with business needs.

• Ensure successful data migration, user adoption, process alignment, and system performance.

2. Digital Transformation Roadmap

• Develop, maintain, and execute a clear digital transformation strategy aligned with HIG’s business goals.

• Identify, prioritize, and manage key digital initiatives such as data analytics, process automation, CRM, and digital customer interfaces.

3. Stakeholder Management & Change Leadership

• Act as the bridge between business units and technology teams.

• Lead organizational change efforts to ensure smooth adoption of new digital tools and processes.

• Conduct regular updates and reports to the executive team on progress, risks, and opportunities.

4. Risk Management & Compliance

• Identify and mitigate digital risks including cybersecurity, data integrity, and system reliability.

• Ensure all digital projects comply with local, regional, and international regulatory standards.

5. Innovation & Market Differentiation

• Explore and recommend new technologies and digital trends that can create competitive advantage in the Iraqi market.

• Benchmark best practices in digital transformation from global and regional industries.

6. Performance Tracking & Process Optimization

• Define and monitor KPIs for digital projects.

• Drive continuous improvement in system performance, process efficiency, and user satisfaction.

• Analyze existing business processes to identify inefficiencies and opportunities for digital optimization. 

• Design and implement new, digitally enabled processes that improve efficiency, customer experience, and data insights.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Business Administration, Engineering, or related field (Master’s degree preferred).

• Minimum 7 years of experience in digital transformation, IT project management, or ERP implementation.

• Proven track record in leading complex ERP (e.g., SAP, Oracle, Microsoft Dynamics) or major digital programs.

• Strong understanding of business processes in areas such as finance, supply chain, sales, and operations.

Skills & Competencies:

• Strategic thinking with ability to translate business goals into digital solutions.

• Strong project management skills (PMP, PRINCE2 certification is a plus).

• Excellent stakeholder management and communication abilities.

• Solid understanding of data security, risk management, and regulatory compliance.

• Ability to lead cross-functional teams and drive cultural change.

• Knowledge of the Iraqi market and regional business environment is an advantage.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus