Valet Supervisor

To supervise and coordinate valet operations, ensuring the highest levels of customer service, safety, and efficiency while managing valet drivers and maintaining company service standards.

Key Responsibilities

• Supervise and lead valet drivers during daily operations.
• Ensure vehicles are parked, retrieved, and delivered safely and efficiently.
• Monitor staff attendance, grooming, performance, and discipline.
• Provide excellent customer service and handle client inquiries, complaints, and special requests professionally.
• Allocate duties and work schedules to valet staff.
• Conduct daily briefings and ensure compliance with company policies and procedures.
• Monitor vehicle movements and maintain accurate records and reporting.
• Ensure assigned parking areas are organized, safe, and operational.
• Train, coach, and evaluate valet drivers to maintain service excellence.
• Investigate and report incidents, damages, accidents, or customer complaints.
• Coordinate with clients, site management, and operations teams to ensure smooth service delivery.
• Ensure all drivers hold valid licenses and comply with traffic regulations and safety requirements.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of experience in valet operations, transportation, hospitality, or fleet management, with at least 1 year in a supervisory role.
• Valid driving license with a clean driving record.
• Strong leadership and team management skills.
• Good English communication skills; Arabic is an advantage.
• Excellent customer service and conflict-resolution abilities.
• Ability to work flexible shifts, including weekends and public holidays.
• Basic computer skills for reporting and record keeping.