Manager - Medical Readiness & Training (DEL2)

The Medical Readiness & Training Manager is responsible for building and sustaining a city-wide culture of emergency preparedness at Qiddiya. The role owns the full cycle of first aid and first responder training, certification compliance, emergency drill planning and evaluation, and event medical readiness. Working within healthcare operations, the Manager ensures that Qiddiya’s workforce is continuously trained, certified, and operationally ready to respond to medical emergencies across all venues and activations.

Key Responsibilities

First Aid & First Responder Training

• Design, deliver, and continuously improve first aid and first responder training programs aligned with AHA/SHA Heartsaver standards and applicable national requirements.
• Develop and maintain training materials including manuals, skill-station scenarios, simulation scripts, and competency assessment tools.
• Supervise and mentor first aid instructors, ensuring consistent delivery quality and standardized assessment across all training cohorts.
• Maintain city-wide certification compliance, ensuring all designated staff hold valid AHA/SHA or equivalent credentials at all times, with proactive renewal tracking.
• Coordinate with City Operations, HR, and department heads to embed certification requirements into onboarding and role-specific duty conditions.
• Produce monthly certification compliance dashboards and escalate gaps to the Executive Director, Healthcare Operations.

2.2 Emergency Drills, Simulations & Performance Reporting

• Design and manage annual drill and simulation calendar covering mass casualty incidents, medical emergencies, mass gathering scenarios, and venue-specific response exercises.
• Facilitate tabletop exercises and live simulations, coordinating participants across City Operations, and external partners as required.
• Evaluate drill performance using standardized checklists, response time metrics, and team-performance criteria; produce structured after-action reports with corrective recommendations.
• Track corrective action closure and retest through follow-up drills to confirm sustained improvement in response performance.

2.3 Public Health Awareness & Community Outreach

• Plan and deliver an annual public health awareness calendar aligned with national health observances and Qiddiya’s operational calendar, covering priority topics such as heat illness prevention, cardiac health, diabetes awareness, and mass gathering safety.
• Coordinate with Marketing & Communications to produce guest and staff-facing health education content, including signage, digital materials, and event-based messaging.
• Build and maintain relationships with partner hospitals, referral facilities, and community health stakeholders to support integrated health promotion and care pathways for Qiddiya’s workforce and guests.
• Measure outreach reach and engagement and report outcomes to the Executive Director, Healthcare Operations.

2.4 Vaccination Programs

• Plan and supervise staff vaccination drives in coordination with the healthcare provider and Ministry of Health requirements, covering seasonal influenza, meningitis, and other mandated or recommended programs.
• • Track vaccination coverage rates against defined targets, maintain records, and produce reports for leadership and regulatory submission.
• Coordinate logistics for vaccination campaigns including scheduling, venue setup, cold chain compliance, and post-campaign adverse event monitoring.

2.5 Volunteer Management

• Recruit, train, and coordinate a pool of volunteer first aiders drawn from across Qiddiya’s workforce, maintaining their certification status and deploying them to supplement professional medical coverage at events and activations.
• Develop and manage a roster of volunteer first aid instructors to support scaling of training delivery across the city, ensuring instructor quality through observation, feedback, and standardization.
• Recruit and train Standardized Patients (SPs) to support realistic simulation exercises and emergency drills, managing their briefing, role preparation, and performance feedback to ensure high-fidelity scenario delivery.
• Maintain complete volunteer records including profiles, training history, certification status, deployment logs, and performance feedback; recognize and retain high-performing volunteers to build program continuity.

2.6 AED Network & First Responder Readiness

• Oversee the city-wide AED placement strategy, maintaining an up-to-date inventory of all devices, inspection schedules, and readiness status across all Qiddiya venues.
• Build and maintain a layered first responder network across city departments, ensuring adequate coverage of trained lay responders at all operational areas and venues.
• Promote the Qiddiya Life Saver program to grow bystander first aid capability among staff, embedding a culture of emergency preparedness across the city workforce.

2.7 Event & Venue Medical Readiness

• Conduct pre-event medical readiness assessments for major activations, theme park openings, and mass gathering events, verifying that staffing, equipment, and trained responders meet defined standards.
• Develop venue-specific emergency response plans and coordinate readiness briefings with operational teams ahead of activations and high-footfall periods.

2.8 Reporting & Continuous Improvement

• Prepare and present monthly readiness reports to the Executive Director, Healthcare Operations, covering training throughput, certification status, drill outcomes, and AED network status.
• Identify and implement evidence-based improvements to training, drill design, and readiness programs through data analysis, after-action review, and benchmarking against mass gathering and entertainment industry standards.

2.9 Regulatory Compliance & Governance

• Ensure all training programs, certifications, and readiness activities comply with Saudi Commission for Health Specialties (SCFHS), Ministry of Health, and Qiddiya governance requirements.
• Maintain accurate records of all training, drills, certifications, and readiness assessments to support audit, accreditation, and regulatory inspection readiness.
• Support CMS governance by contributing readiness data and insights to the broader healthcare operations reporting cycle.

Requirements

• Bachelor’s degree in Emergency Medical Services, Paramedicine, Nursing, Public Health, or a related clinical discipline.

• Valid SCFHS professional license in a relevant clinical category.

• Minimum 5–7 years of experience in emergency medical services, healthcare training, or mass gathering medicine, with at least 2–3 years in a training, education, or emergency preparedness role.