Customer Success Manager

Nasoft is hiring for one of its clients, a leading company specializing in Accounting and ERP Services.

We are currently looking for a detail-oriented and client-focused Account Manager with a strong accounting background to manage and maintain long-term client relationships, ensure accurate account management, and facilitate smooth coordination between clients and internal teams.

The ideal candidate will have strong communication and interpersonal skills, along with a solid understanding of accounting principles, invoicing, payments, and account reconciliation. The candidate should also be highly organized, detail-oriented, and capable of effectively managing multiple client accounts and priorities.

Key Responsibilities

• Manage and maintain strong, professional relationships with assigned clients.
• Act as the main point of contact for clients regarding account-related matters.
• Follow up with clients on invoices, payments, outstanding balances, and collections.
• Prepare, review, and track invoices and account statements.
• Monitor client accounts and ensure accurate and up-to-date financial records.
• Perform account reconciliations and identify discrepancies when needed.
• Coordinate with the Finance and Accounting teams to resolve payment and billing issues.
• Follow up on overdue payments and maintain accurate records of collection activities.
• Handle client inquiries related to invoices, payments, balances, and account statements.
• Prepare regular account reports and provide updates on account status.
• Ensure all client transactions and account information are properly documented.
• Support the preparation of financial reports and account summaries when required.
• Identify potential account issues and escalate them to the relevant team when necessary.
• Coordinate with Sales, Finance, Operations, and other internal teams to ensure a smooth client experience.
• Maintain confidentiality and accuracy when handling client and financial information.

Requirements

• Bachelor’s degree in Business Administration, or a related field.
• 2–3 years of relevant experience in Sales Account Manager or a similar role.
• Strong communication and client relationship management skills.
• Excellent follow-up and organizational skills.
• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Excel and accounting/ERP systems.
• Ability to manage multiple accounts and priorities effectively.
• Good command of English, both written and spoken.
• Previous experience in a client-facing role.
• Experience working with international clients or handling accounts in different currencies.
• Experience with CRM, ERP, or accounting software.
• Strong negotiation and follow-up skills, particularly in payment collection.

Benefits

• Working days : 5 days / week
• Working hours : 8h
• Social Insurance Provided
• Medical Insurance provided
• Working Model : Onsite
• Working Location : Kuwait