Product Expert - Mercedes Benz

Product Expert

Role Purpose:
Act as the product specialist for vehicles, technologies, and services, delivering exceptional customer experiences through product presentations, demonstrations, test drives, and vehicle handovers.

Key Responsibilities:

• Present vehicle features, technologies, and benefits to customers.
• Conduct product demonstrations and test drives.
• Support customers during vehicle delivery and setup of digital services.
• Act as a brand ambassador and enhance showroom customer experience.
• Maintain up-to-date product knowledge and support team training.

Requirements

• Bachelor's degree preferred.
• Experience in automotive, sales, customer experience, or product specialist roles.
• Strong communication and presentation skills.
• Passion for automotive products and technology.
• Customer-focused with excellent interpersonal skills.