Research Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Manager

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to deliver powerful strategic insights and recommendations to our clients. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role
Advisors Research Center is a capability designed to respond to rapidly evolving customer needs for high-quality research support, with the important mission of realizing value through developing insights and recommendations. This capability augments Advisors' traditional areas of strength.

Advisors Research Center is a Global Research-oriented Competency That Applies Proven, Accredited Research and Domain Experience to Partner With Any Client Worldwide to Help Them Drive Measurable Value By
• Delivering new research products and strategies to market smoothly and efficiently
• Successfully leveraging research assets and delivering the most challenging research output that’s impactful for clients
• Provide key insights based on secondary research and/or analyzing the data available

All About You
• Worked on a variety of research projects in both agency and client setting..
• Experience of working on projects involving primary research (preparing questionnaires and discussion flows, conducting in-depth interviews, moderating focus group discussion, analyzing surveys and charting)
• Adept at using industry databases (e.g., Euromonitor, Bloomberg etc.). and knowledge of other leading sources
• Ability to synthesize and analyze information from multiple sources. Ability to prepare insightful slides aggregating data from various sources
• Strong at business writing, creating client-ready materials
• Strong communication skills to actively participate as a team member on client calls, internal team meetings, and prepare draft emails for both internal and external purposes.
All About Your Education & Skills
• Have sufficient and relevant working experience across a range of research projects
• Expertise in conducting both primary (e.g., interviews, surveys etc.,)
• Fluent local office language and English required, other languages desirable
• Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.