Partnerships Excellence Supervisor

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.

With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers. 

Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

The Partnerships Excellence Supervisor acts as the primary point of contact between Dsquares’ clients and internal teams, ensuring strong partner relationships, high levels of client satisfaction, and successful program execution. The role focuses on maximizing partner value, identifying business growth opportunities, monitoring program performance, resolving operational challenges, and ensuring effective collaboration across departments to strengthen partnerships, improve retention, and drive revenue growth for Dsquares.

Key Responsibilities

• Build and maintain strong relationships with existing partners, ensuring high levels of satisfaction, loyalty, and long-term retention.
• Act as the primary point of contact for assigned partners, understanding their business objectives, expectations, and challenges.
• Conduct regular business reviews and follow-up meetings to evaluate performance, address concerns, and identify opportunities for growth.
• Identify opportunities to expand existing partnerships, introduce additional services, and generate incremental revenue.
• Monitor and analyze partner performance across loyalty and rewards programs, including redemption activity, sales performance, campaign results, and revenue contribution.
• Prepare performance reports and business reviews, translating data into actionable insights and recommendations.
• Coordinate with internal stakeholders, including Partnerships, Operations, and Finance, to ensure the timely execution of client requests and business initiatives.
• Manage partnership projects and campaigns, ensuring alignment on deliverables, responsibilities, priorities, and timelines.
• Proactively identify operational challenges, resolve escalations, and collaborate with relevant teams to improve processes and partner experience.
• Maintain accurate records of partner communications, meeting minutes, action plans, and outstanding issues.
• Provide regular management updates on partner performance, satisfaction, retention, risks, and growth opportunities.

Requirements

• Strong client relationship management and stakeholder management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal English communication skills, with strong presentation and negotiation skills.
• Strong project management and organizational skills, with the ability to manage multiple accounts, projects, and priorities simultaneously.
• Advanced proficiency in Microsoft Excel and PowerPoint, with good working knowledge of Microsoft Word and other Microsoft Office applications.
• Ability to coordinate cross-functional teams, manage expectations, and drive action without direct authority.

Education & Experience

• Bachelor's degree in Business Administration, Commerce, Marketing, Management, or a related field.
• Minimum of 4 years of relevant experience in account management, client relationship management, partnerships, project management, or a similar role.
• Proven experience managing corporate clients and coordinating with multiple internal stakeholders.
• Demonstrated experience in business performance analysis, management reporting, and client-facing presentations.
• Experience in loyalty programs, rewards, fintech, banking, retail, or B2B commercial partnerships is a strong advantage.

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.