Information Technology Officer

We are currently seeking passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an IT Officer, your key responsibilities will include:

• Monitor the operation and security of all computer hardware and ensure that it is functioning properly.
• Serve as the primary point of contact for the servicing and maintenance of computers, printers, and other IT equipment.
• Maintain sufficient inventory levels of office and computer supplies.
• Keep all hardware and software logs updated in accordance with departmental procedures.
• Maintain accurate documentation of hardware configurations and inventory.
• Maintain documentation related to the telephone system configuration and all MPT lines.
• Understand departmental working procedures and perform related tasks accordingly.
• Carry out repairs and maintenance of PCs, printers, telephones, interactive systems, key lock systems, and other IT equipment.
• Maintain and process user access requests and authorizations for relevant systems and applications.
• Respond to user requests and provide adequate technical support in a timely and professional manner.

Requirements

Education / Qualifications & Experience

You should ideally have a degree in Information Technology and previous experience in a similar role, along with proven knowledge of the operation and maintenance of IT equipment and systems.

A good command of English is essential, together with the ability to troubleshoot, identify faults, and rectify system or subsystem issues.

Knowledge & Competencies

The ideal candidate will be self-motivated, hands-on, proactive, reliable, and flexible, with the ability to adapt to unpredictable situations. You should be comfortable working in a busy environment, remain calm under pressure, and demonstrate strong attention to detail.

Key competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results