General Manager

We're Hiring: General Manager – Coffee Retail Operations

Company: Al Gahwa Al Arabiya
Location: United Arab Emirates

Al Gahwa Al Arabiya is seeking an accomplished and results-driven General Manager to lead and expand our coffee retail operations. This is a senior leadership role for a highly motivated professional with extensive experience in the coffee shop and coffee industry, capable of driving operational excellence, business growth, and profitability.

The successful candidate will be responsible for overseeing all aspects of the company's coffee shop operations, ensuring exceptional customer experiences, maintaining the highest quality standards, and leading cross-functional teams to achieve strategic business objectives.

Requirements

Key Responsibilities

• Lead and manage the overall operations of all coffee shop locations.
• Develop and execute business strategies to increase sales, profitability, and market presence.
• Ensure consistent delivery of outstanding customer service and operational excellence across all branches.
• Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control.
• Establish and monitor operational policies, procedures, and performance standards.
• Prepare and manage annual budgets, financial forecasts, and cost-control initiatives.
• Analyze sales, operational, and financial performance, and implement continuous improvement strategies.
• Recruit, train, mentor, and develop management teams and employees to build a high-performance culture.
• Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies.
• Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency.
• Identify opportunities for business expansion, new product development, and process improvement.
• Prepare management reports and present operational updates and strategic recommendations to senior leadership.

Benefits

Required Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred).
• 5–10 years of proven experience in a senior management role within the coffee shop, café, or coffee industry.
• Demonstrated success in managing multiple coffee shop locations and leading large operational teams.
• Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance.
• Experience in developing business strategies and achieving revenue and profitability targets.
• Excellent leadership, organizational, analytical, and decision-making skills.
• Strong communication and interpersonal skills with the ability to lead and inspire teams.
• Proficiency in operational reporting, performance analysis, and business planning.
• Ability to thrive in a fast-paced, customer-focused environment.

What We Offer

• Competitive salary based on qualifications and experience.
• Employment visa provided in accordance with UAE Labour Law.
• Annual leave and other benefits as per UAE Labour Law and company policy.
• Professional growth and career advancement opportunities.
• A dynamic and collaborative work environment with a growing organization.

If you are a strategic leader with a passion for the coffee industry and a proven track record of managing successful coffee retail operations, we invite you to apply and become part of the Al Gahwa Al Arabiya leadership team.