Customer Service & Operations Executive APAC - Fixed Term

Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness! 

Summary: Huda Beauty is looking for a highly motivated Customer Service & Operations Executive to drive exceptional B2B customer experience and operational excellence across the end-to-end order journey. The ideal candidate is proactive, driven, and passionate, with a strong commercial mindset and the ability to see the bigger picture across orders, sales, inventory, and service levels while maintaining attention to detail. A collaborative team player, they take ownership, anticipate challenges, build strong customer and stakeholder relationships, and proactively identify opportunities to improve processes, efficiency, and ways of working. 

Please note that this role is a 6-month fixed term contract role.

Essential Duties and Responsibilities:

• Manage the end-to-end order management process across all B2B customers, as well as Influencer and PR orders, from order transmission through delivery and shortage resolution, in close collaboration with the Customer Service & Operations Assistant Manager.
• Drive best-in-class customer service and service levels through proactive management of order amendments, short-dated stock, long-term out-of-stocks, shortages, and other potential service risks.
• Proactively communicate order and shipment updates to customers, particularly shorted or delayed shipments, building strong and trusted customer relationships.
• Provide weekly order tracking and landing reports, highlighting key risks, opportunities, and required follow-ups.
• Support new B2B customer set-up with DCs, ensuring customer-specific requirements and instructions are accurately captured and delivered.
• Support new product listings by working closely with Marketing and Regulatory teams to ensure timely registration in retailer systems (e.g. Brand Portal submissions, new line forms). Maintain close follow-up with Regulatory to ensure document readiness and alignment on registration timelines.
• Check and validate purchase orders, ensuring retailers are ordering the correct assortment and allocated quantities (where applicable).
• Support in managing inventory with DCs, ensuring stock accuracy and alignment between DC inventory and Microsoft Dynamics, including stock movements and reservations where required.
• Coordinate special customer requirements with DCs, including ad hoc over-labelling and other operational requests.
• Manage customer returns (RTVs) in coordination with Commercial teams, ensuring the agreed process is followed.
• Partner with Finance and Commercial teams to resolve customer pricing and purchase order queries.
• Providing support in monitoring and reporting DC performance, completing monthly DC KPIs and actively participating in DC reviews to proactively address supply chain issues.
• Identify and implement process improvements to enhance efficiency, ways of working, and value delivered to both customers and internal stakeholders.
• Carry out other tasks and projects as assigned, consistent with the scope of the Customer Service and Operations Executive.

Requirements

• Preferably with experience within consumer goods industry (cosmetics) and with APAC experience
• Understand the end-to-end operations and transactions within ERP.
• Great communication skills.
• Enjoy liaising with a multitude of internal and external stakeholders.
• Strong organizational and time management skills; able to handle multiple priorities.
• Enjoy working in a fast-paced working environment.
• Great attention to detail and able to work under pressure and think outside the box.
• Gritty mentality.
• Time management skills to be able to adhere to processing deadlines.
• Proficient at data analysis and trends using Microsoft Excel.

Benefits

• Monthly “Self Love Days” – at company discretion 
• Monthly coaching sessions with our in-house Success Coach 
• Employee discounts on all Huda Beauty products 
• Quarterly product gifting 

Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.